Frequently Asked Questions
Everything you need to know about your Slingshot Sports gear and orders.
What is the standard shipping time for new equipment?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international delivery can take 7-14 business days depending on customs.
Do you offer a warranty on kiteboards and foils?
Yes, we provide a 1-year limited warranty against manufacturing defects on all new hardware, including boards, foils, and bars, provided they were purchased from an authorized dealer.
What is your return policy for unused gear?
You can return any unused, unopened items in their original packaging within 30 days of purchase for a full refund. Please note that the customer is responsible for return shipping costs.
How do I know which kite size is right for me?
Kite sizing depends on your weight, skill level, and local wind conditions. We recommend checking our detailed size charts on each product page or contacting our tech team for a personalized recommendation.
Do you offer financing options for larger purchases?
Yes, we partner with specialized providers to offer flexible monthly payment plans at checkout, allowing you to get on the water now and pay over time.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.